Support > Remote Buddy Forum > iTunes 7.6.1 creates problems with RB? (User, 24.02.2008 02:57:27) // IOSPIRIT [EN]

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User

24.02.2008 02:57:27

iTunes 7.6.1 creates problems with RB?

This posting is older than 6 months and can contain outdated information.

This could be a coincidence, but since upgrading iTunes today to 7.6.1, Remote Buddy won't display music information (album art, rating, playback progress). When I click that button, I notice that iTunes starts to suck 100% of my CPU (as reported in Activity Monitor), so it looks like they're not talking well together anymore?

I have rebooted since installing both iTunes and RB upgrades.

I'm running OS 10.5.2, RB 1.8.9, and iTunes 7.6.1. Is anyone else having this problem -- and better still, does anyone know of a solution?

These entries from the FAQ may be relevant to this topic:

Behaviours - Support for iTunes® & AirPlay®

How can I enable/disable the display of information on the currently played iTunes® title? (FAQ015E0167)
You can enable/disable this functionality at "Preferences > Behaviours > iTunes® > Options". You can also set the duration of the display there.

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.

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