Collecting information on performance issues Re-pairing a previously paired Bluetooth remote fails. Resetting Bluetooth The Apple IR Receiver or Apple Remote don't work. How do I set up the Harmony Hub and connect it to your app on my Mac? Nothing happens when I press a button on the Harmony Hub remote. My Mac has no built-in IR receiver. How can I use an Apple Remote with it? When the Harmony Hub connects to my Mac, I'm asked for a PIN.